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Support hours: Monday-Friday, 9am-3pm
Our Products
Where are your products made?
Where are your products made?
We source our products from a variety of places. Our products come from Australia, Japan, China, Hong Kong and Spain.
Why do you source from countries other than Australia?
Why do you source from countries other than Australia?
As a small Australian business, we love to support Australian businesses and contribute to the Australian economy. However, we have struggled to find a local manufacturer to create our stainless steel products.
Countries such as Japan, China and Hong Kong have extensive manufacturing capabilities which enable competitive pricing and access to specialised production techniques and equipment that are unfortunately no longer available in Australia.
What are your products made from?
What are your products made from?
The majority of our products are made from stainless steel. Stainless steel is a great alternative to non-stick and plastic products. It is dishwasher friendly, recyclable,versatile, sustainable and long lasting.
Our products are 100% uncoated stainless steel - no binders, no coatings, no fillers, just stainless steel.
What grade is your stainless steel?
What grade is your stainless steel?
We use food grade 304 (18/8) and 430 (18/0) stainless steel for most of our products.The grade of stainless steel used is mentioned on the product listing. All our products are uncoated stainless steel
What is the difference between 18/0 and 18/8 stainless steel?
What is the difference between 18/0 and 18/8 stainless steel?
The difference is the % of Nickel
Nickel improves corrosion resistance in stainless steel however some people are allergic to it
Why are there small bits of blue plastic on my stainless steel item?
Why are there small bits of blue plastic on my stainless steel item?
The small blue fragments are likely from the protective film applied to the product during manufacturing to prevent scratches. Occasionally, small pieces may remain on the surface, especially around edges or crevices. These are harmless and can be easily removed by peeling them off or gently washing the item. If you have any concerns, please contact us at info@thelowtoxproject.com.au
Ordering
Do you offer a welcome discount?
Do you offer a welcome discount?
We do not currently offer a welcome discount. However, we run promotions through our Instagram page or via email.
What is your average dispatch time?
What is your average dispatch time?
We endeavour to dispatch our orders within 1-3 working days of your order being placed. As a small business, we strive to meet this timeframe; however, there can occasionally be delays. We appreciate your understanding and patience.
What does “back order” mean?
What does “back order” mean?
A back order indicates that the item is currently out of stock but will be restocked shortly. Placing a back order allows you to secure the product in advance, and it will be dispatched to you as soon as it becomes available. If you have ordered other items alongside your back order, the entire order will be shipped once the back order is restocked.
Estimated restock and delivery timeframes are provided on the product page.
What does pre order mean?
What does pre order mean?
A pre order allows you to purchase an item before it is officially released. This ensures you don’t miss out once the product becomes available.
Shipping and Postage
How much is shipping?
How much is shipping?
Australia: $14.95 flat rate. Free on orders over $250. Express $30
New Zealand: $30 flat rate
Rest of the World: please enquire for a quote
Do you offer local pick up as an option?
Do you offer local pick up as an option?
We do not offer pick up at this stage.
How long does shipping take?
How long does shipping take?
Shipping typically takes 5-7 business days within the Australia (longer for regional areas). For international orders, shipping can take 10-30 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress.
Does my order come in any packaging?
Does my order come in any packaging?
Yes, all our products come in protective packaging to ensure they arrive in perfect condition. Each product is securely wrapped, and we use eco-friendly materials whenever possible. Additionally, many of our products come in recyclable boxes to support sustainability.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to New Zealand as a standard service. We can offer worldwide shipping subject to you accepting a shipping quote. Please note that shipping times and costs may vary depending on the destination country. International customers may also be subject to customs fees or import duties imposed by their country's customs authorities.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience easy. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
